This Privacy Policy explains what personal data is collected when you use ("Jamii Marketplace") and the services provided through (together the "Service"), how such personal data will be used and shared.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must contact the support team via email to request deletion of your account and data.
Jamii Marketplace, a company registered in the Republic of Kenya (with registered office at Legacy Plaza, Slama Road, P.O. Box 728, 40300, Homabay, Kenya) will be the controller of your personal data.
We collect data you give us voluntarily (for example, an email address). We also collect data automatically (for example, your IP address).
Registration Information
You may be asked to provide us information about yourself when you register for and/or use the Service. This information includes: first name, last name, phone number, email, gender, date of birth (together "Required Information"), address details, working hours, etc., as well as access to your photos, albums and their metadata. You will need to provide us with your ID or similar identification document if you want to post advertisement in Mobile Phones category, unblock your account or make duplicate account primary.
Automated Document Review: When you submit your identification documents, we may use automated tools powered by artificial intelligence (AI) to review and verify these documents. This helps us assess authenticity, detect fraud or manipulation, and enforce platform safety standards.
Required vs Optional Information
To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not give this data to us, but some Service's functionality may be limited to you (for example, if you do not register an account, you will not be able to chat with other users, post ads, see contact details of other users).
Sometimes you may also need to provide us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).
Public Profile Information
While posting an announcement on the Service, you can decide to provide additional personal information on yourself. For example, you can decide to make available your CV or any photos of you or bearing your personal information. You acknowledge that by providing your personal data in the announcement you are making such data publicly available. In addition, you acknowledge and agree that we will make public some personal data from your profile to provide the Service, - it will enable us to facilitate communication and transactions between the users. In particular, you acknowledge and agree that your email will be shown as a part of your advertisement in the Seeking Work CVs section to some users with the posted advertisement in the Jobs section.
Privacy Warning: You should carefully consider risks associated with the fact that you make certain information in particular, you phone number, address, photos, passport and financial details or exact location publicly available.
Car Loan Application Data
If you want to apply for a car loan, you shall provide us with your employment Type (Salary Earner or Business Owner), Monthly Income/Salary and Bank Verification Number (BVN). We will use this information for the calculation of amounts for the first and subsequent monthly installments.
Soft Loan Application Data
If you want to apply for a soft loan, you shall provide us with your employment Type (Salary Earner or Business Owner), Monthly Income/Salary and Bank Verification Number (BVN). We will use this information for the calculation of amounts for the first and subsequent monthly installments.
Delivery Partner Information
To enable delivery completion, certain personal information, such as delivery particulars, address information and phone number may be disclosed to our delivery partner Deliver Mtaani. Please also note that we may also share your KRA Pin number, contact number, address details, and ID number with our Deliver partners for the purposes of processing payments related to delivery services.
Social Login Services
Referrals
If you were invited to create an account in the Service, the person that invited you can provide personal information about you, such as your phone number, email address, social media account or other contact information.
Identity Verification (Smile Identity)
We may collect your name, official government ID number and photo image to confirm your identity. For this we will share this information with a 3rd party service provider, Smile Identity Inc., in order to validate it with the governmental sources. Smile Identity Inc. may use your ID number to collect additional data. During such verification, Smile ID collects information that estimates the location of parts and areas of your face ("Face Data"). We do not collect or store your Face Data. Face Data used for verification is retained by Smile ID for a maximum duration of ninety (90) days upon completion of the verification.
Financial Services
When you apply for a loan from any lending company through our platform, we get information only about total number of applicants, and they separately collects your personal data. For more information, please refer to their policies.
Data about how you found us-referring URL.
Device and Location data-language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, Meta ID.
Usage data-features, content you interact with, frequency, duration, sections, ads watched.
Advertising IDs-IDFA or AAID.
Transaction data-date, time, amount, payment method type.
Phone number data-with your permission, we may access your phone number directly from your device solely for verification.
Service Delivery & Core Functions
Personalization & Communication
Analysis & Improvement
Marketing & Advertising
Security & Legal Compliance
6.1. Service providers-cloud storage (Amazon, DigitalOcean, Hetzner), data analytics (Facebook, Google, Appsflyer), login providers (Google, Apple, Facebook, Truecaller), marketing partners, payment services (Flutterwave, Safaricom Mpesa), moderation tools (Generative AI on Vertex AI).
6.2. Law enforcement agencies and other public authorities-as required by law.
6.3. Third parties as part of a merger or acquisition-in case of business transfer.
7.1 Personal Data Shared-full name, contact details, item/service info, payment details, shipping info, government ID.
7.2 Purpose of Data Sharing-facilitate escrow transaction, identity verification, secure fund holding, regulatory compliance.
7.3 Legal Basis for Processing-legitimate interest, legal compliance, consent.
7.4 Facilitator Role-Jamii Marketplace acts solely as a facilitator; Escrow Provider is an independent data controller.
7.5 Your Data Protection Rights-rights under Kenya Data Protection Act.
7.6 Data Retention and Security-retained as necessary.
In case of a data breach that may cause risk, we will notify the competent supervisory authority and affected data subjects without undue delay.
No limitation of liability shall avail us in case we act in breach of the principles set out in Section 3.
To exercise any of your privacy rights, please send a request to sales@jamiimarket.co.ke.
We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at sales@jamiimarket.co.ke.
We may transfer personal data to countries other than the country in which the data was originally collected. If these countries do not have the same data protection laws, we deploy special safeguards (Standard Contractual Clauses or adequacy decisions).
We may modify this Privacy Policy from time to time. Material changes will be notified through our Service or by other means.
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy, including the period during which you have a Jamii Marketplace account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at sales@jamiimarket.co.ke.
You may also contact our Data Protection Office at Legacy Plaza, Homabay Town.
Privacy Policy ~ 3 Jan 2026
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